Shopping FAQ

We ship worldwide directly from our Tokyo warehouse only. We also offer different shipping options, but availability depends on the weight and types of items you order (more below). There are some locations to which packages cannot be shipped. We will contact you as soon as it becomes clear that we can’t ship your order to the selected location. We do not ship by EMS Express to any military addresses in the US. Also, most post offices around the world deliver door to door. However, in many cases clients are required to collect/pick up the parcel from your local post office due to a variety of reasons which are based on your country’s decision and are beyond our company control. Once your parcel is dispatched, we will always send you a tracking number by email and in your website account so you can check where your parcel is exactly and take appropriate action. If you are not sure then please contact us directly for further information. Thank you for your understanding.

Packages from our office in Tokyo can be shipped by EMS (Express Mail Service), By Air, ePacket and SAL Parcel, or SAL Small Packet Registered (up to 2 kg). Availability of the shipping options depends on the size, weight and shape of your order parcel. If you would like to see the exact shipping fee then please add some products to the cart and the choose your country on the checkout page.

EMS (Express Mail Service) is the fastest and most reliable form of international shipping. EMS packages usually arrive at their destination 3 days to 2 weeks after shipment. Click here to check if your country accepts EMS packages. Tracking information for packages shipped via EMS will automatically be sent to you when your order is shipped.

SAL Regular Parcel is an alternative shipping method available for most orders above 2kg, but requires more time for delivery compared to EMS. Depending on your location, shipments sent via SAL Parcel may require 1 to 3 weeks for delivery. To see whether or not SAL Parcel is available for your country, please click here. Online tracking is available, and will be included in a shipping confirmation email when your order leaves our warehouse.

SAL Small Packet Registered is the most economical shipping method and requires 1 to 3 weeks for delivery. Unfortunately, though, this method is not available for all orders and countries. To begin with, packages cannot exceed a maximum weight of 2 kg or a maximum dimension of Length+Width+Height=90 cm. In addition, some locations do not accept SAL (see above). If this method is available for your order, you will see “SAL SMALL Packet Registered” at the Checkout. When your order is shipped, tracking information will be sent to you in a shipping confirmation email. Tracking information for shipments sent via this method, however, is not as frequently updated as SAL Parcel or EMS.

As soon as humanly possible! If products you ordered are in stock, it will take us 3 to 5 business days to ship them. However, dispatch time may take longer during busy holiday seasons particularly Christmas and New Year time. Regular shipping and EMS Express are always our priority. If your product is out of stock, we will email you asap to let you know how long it will take us to ship your whole parcel. Shipping times required for delivery depend on location, shipping method and how long your country customs office and your local post office process the parcel.

Tracking information: Japan Post delivers parcel to your country and till then Japan Post updates tracking information. Once parcel is in your country, all tracking information is updated by your country’s Post Office.

Please note that TOTAL DELIVERY TIME = DISPATCH TIME + SHIPPING TIME. The table below contains estimated international shipping times provided by Japan Post but the times may vary by country:

• FREE Shipping (min. order apply) 3-5 weeks + trackable
• REGULAR Shipping 3-5 weeks + trackable
• FAST Shipping 5-10 business days + trackable
• EMS Express Shipping 3-5 business days + trackable

After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 1-3 business days (approximately); however, this is dependent on the item’s stock status. Handmade products may take longer and you’ll be informed of the delivery time soon after purchase.

Once your parcel is already shipped from Tokyo then we won’t be able to assist you in rerouting your package. What you can do is to contact your local post office and request your package to be rerouted.

We always make sure to pack all parcels the best way possible in accordance with Japanese International Shipping Standards. All parcels we ship have fully paid international shipping insurance included. Depending on the size of your order, our dispatch team may ship your order in one or two separate parcels to minimise the possibility of our clients being charged customs fee and/or import taxes in their countries. If the order is shipped in separate parcels, we always inform our clients by sending a tracking number for each parcel the order dispatch confirmation email. The same message is also immediately added into your Takaski account.

If a parcel is returned to our office in Tokyo for a reason arising from a client (e.g. an incorrect address), we will resend the parcel to the correct address but the client needs to pay for a full shipping fee even if an order was eligible for free shipping. The client will be contacted by our Tokyo office as soon as we receive the parcel.

We try to do our best to help you receive your order with ease and our packing process is specifically designed to avoid any complications with your country’s customs, but we abide by the rules regarding shops processing international shipments. This ultimately means that we are unable to lower the value of the ordered products due to provided parcel insurance. Thank you for understanding our shipping policy!

All our products are genuine and originally made in Japan. Also, our products are exclusively shipped directly from our Tokyo warehouse. We do not provide any comments on or explanation for our pricing practice and policy. We also do not engage in discussing our prices in comparison to those of other online shops. Our product prices may differ from other websites due to many variables such as availability of products, expiry dates, price inflation, dispatch and shipping costs, seasonally fractuating labour cost, ect. Our company provides 100% guarantee of authenticity and originality of all the products we sell in our online store. Thank you for your understanding.

We prefer Direct Bank Transfer (wired transfer) – , please contact us directly.